FAQs
How do I get help or support?
Please always feel free to reach out to our support teamvia email at service@bsimbframes.com
How can I upload photos and videos to the frame?
Via Vphoto APP, Email, USB Drive, Micro-SD/SD Memory Card.
Is it safe to upload my private photos to the frame?
No worries, your data is completely safe with us! We use AWS (Amazon Web Service) and multi-layer encryption so everything's protected. The photo frame only saves stuff locally, not in the cloud. We follow all data laws - your info is totally private and secure.
Can I return the product if I don't like it?
Yes! We have great confidence in the quality of our products, so we promise a 30-day hassle-free return at our cost.
How long is frame's warranty?
BSIMB digital photo frame comes with a 1-year limited warranty. We also provide lifetime technical support for any questions or issues you may have in setting up and using your digital photo frame.